Support

Merchant and Developer Support

Merchants and Developers alike will benefit from the 24/7 support we provide here at Axcess.  Our Operations team deliver exceptional and continual support to each and every business and partner as we look to help you maximise the potential of your business.

The Operations team are well versed in dealing with all of our banking partners and ensuring you have the right information to hand at the time you need it.  Whether you have queries on chargebacks, integration, technical requirements, or anything that helps demystify the world of payments, we have the right people to give the assistance you need when you need it.

Axcess can also provide help and guidance regarding risk and fraud so that merchants are fully aware of the requirements of the card schemes and banks as well as helping mitigate the risks of dealing with the online world today.  Receiving the very highest levels of service shouldn’t be an aspiration for any merchant, but a basic requirement of what today’s payment solutions deliver. Axcess are at the forefront of service and payment solution delivery in what is now a truly global marketplace.

If your business is searching for a merchant account solution...

call us on +44 (0)113 344 3850 or send a message and we’ll be in touch as soon as possible.

Customers

Over 2000 active merchants on our platforms.

391

connected banks.

179

available currencies.

51

alternative payment methods.

2

different PCI Level 1 gateways

- In Relation to Merchant Support

"All I can say about the service, communication and technology the team at Axcess provide is that it is far and above anything I have ever experienced in card acquiring and needless to say, you will continue to be the only solution for us. We have been in online services for over 10 years and in that time we have come across our fair share of issues and problems that can happen in working in a cutting edge niche. Since we have been with Axcess we have had nothing but exemplary support and help in dealing with issues that arise from time to time and would whole heartedly support you guys with everyone we meet who ask about online payments (apart from our competitors).  Thank you!"

Online Merchant - UK
- In Relation to Merchant Support

"You have always been a massive help to myself and my staff, so once again on behalf of the entire company I’d like to extend my sincere gratitude for your time and effort."

Law Company - PPI and Claims
- In Relation to Integration Support

"I want to thank you for the very efficient way that you have handled this matter. You have been totally brilliant. I love dealing with Axcess - out of all the payment services providers we have been with, I have to say that you guys are the best for customer service."

Online Pharmacy
- In Relation to Management Information

"I've just had a look at the transaction analysis report and this is absolute gold for me. No acquirer ever provided me with a such complete analysis."

Online Dating Company