Telephone Billing and Virtual Terminal Services

Increase transaction numbers

Person to person payment facilities

Telephone & Virtual Terminal Facilities

Although the growth in eCommerce shows no signs of slowing down there is still a wide variety of other payment methods available to merchants other than just the processing of online processing of debit and credit cards.

MOTO/VT payments provide a further opportunity for merchants to explore more ways of increasing transactions numbers.

Telephone Billing and Virtual Terminal Services


With the focus being primarily on e-commerce transactions it’s important to remember that MO/TO Mail Order / Telephone Order) payments still represent a sizeable chunk of credit and debit card payments made today. Having a facility for taking telephone payments, even for merchants that are exclusively online, can be essential to the customer experience. Consider the customer who is having trouble with their browser. They believe the payment to have gone through but cannot see confirmation. They call to validate the payment and perhaps the payment has not actually been processed–now is the perfect time to retain the customer and place the order while they are talking with your customer service representative. With no integration required and a payment page created for each and every merchant our Telephone Billing and Virtual Terminal Service makes it possible for you to go live the same day should you want to take immediate MO/TO payments. All you would need is the URL that Axcess will generate for you, a username and a password, and off you go!

Many merchants operate call centres or different locations that require a different type of solution that enables their work force to take payments while ensuring that confidential information is stored away from sight.  Axcess can provide multi-level solutions that provide a company’s employees with different levels of security and with that the function to just process payments, or process and refund or just access to view the back office and reporting tools.  Whatever way you want to have the system constructed to work for you, Axcess can deliver.

As well as the MO/TO service being something operated by larger companies, the ability for smaller and often remote companies to deal take orders from consumers without the need to have a major website venture.  Having the ability to process payments that may well be generated through marketing external to the internet gives merchants a different type of opportunity to create further revenue streams.  The service provided by Axcess is a simple and straightforward way of taking payments from more direct sales and those that have a person to person element in the service.  Depending on the need of each merchant, the requirements for processing cards through MO/TO can be made to fit the risk type of the payment.  Taking CVV and full address details for example can be coupled with an email address and telephone number to give a higher approval status and information for the merchant should they need to get back in touch with the consumer.  Alternatively the details put into the system can be restricted to absolute basics such as card number and expiry.  Depending on your model and requirements, Axcess can look to help deliver the right structure and fraud and risk tools to protect your interests.

The service from MO/TO is a higher risk proposition in respect of the actual transaction and with that Axcess can add different risk checks and settings to ensure each and every business has the level of security it needs to take payments when the individual is going through a chip and pin or 3d secure check.

For more information, please please call +44(0)113 344 3850 or get in touch through our contact page and one of our dedicated team will be more than happy to assist.

Find out more about Telephone Billing and Virtual Terminal Services

Contact Axcess

Over 2000 active merchants on our platforms.


connected banks.


available currencies.


alternative payment methods.


different PCI Level 1 gateways

- In Relation to Merchant Support

"All I can say about the service, communication and technology the team at Axcess provide is that it is far and above anything I have ever experienced in card acquiring and needless to say, you will continue to be the only solution for us. We have been in online services for over 10 years and in that time we have come across our fair share of issues and problems that can happen in working in a cutting edge niche. Since we have been with Axcess we have had nothing but exemplary support and help in dealing with issues that arise from time to time and would whole heartedly support you guys with everyone we meet who ask about online payments (apart from our competitors).  Thank you!"

Online Merchant - UK
- In Relation to Merchant Support

"You have always been a massive help to myself and my staff, so once again on behalf of the entire company I’d like to extend my sincere gratitude for your time and effort."

Law Company - PPI and Claims
- In Relation to Integration Support

"I want to thank you for the very efficient way that you have handled this matter. You have been totally brilliant. I love dealing with Axcess - out of all the payment services providers we have been with, I have to say that you guys are the best for customer service."

Online Pharmacy
- In Relation to Management Information

"I've just had a look at the transaction analysis report and this is absolute gold for me. No acquirer ever provided me with a such complete analysis."

Online Dating Company

Get In Touch

If you require further information or would like to talk to us about opening a merchant account you can