Telephone Billing and Virtual Terminal Services

Mail Order and Telephone Order Payments

A facility for taking telephone payments can be essential to the customer experience.

With the focus being primarily on e-commerce transactions it’s important to remember that MO/TO (Mail Order / Telephone Order) payments still represent a sizeable chunk of credit and debit card payments made today.

Having a facility for taking telephone payments, even for merchants that are exclusively online, can be essential to the customer experience. Consider the customer who is having trouble with their browser. They believe the payment to have gone through but cannot see confirmation. They call to validate the payment and perhaps the payment has not actually been processed–now is the perfect time to retain the customer and place the order while they are talking with your customer service representative.

Why choose Axcess merchant services for your MO/TO payment solution?

No integration required – All you need is a username and a password, and you are ready to accept payments.
Multi-level access – Custom access settings, Payments, payments, and refunds, or data only.
Data capture – Depending on the need of each merchant, the requirements for processing cards through MO/TO can be made to fit the risk type of the payment
Advanced Fraud and Risk settings

For more information, get in touch and one of our dedicated team will be more than happy to assist.

Get a quote
Book a call with our payments team

Find out more about Telephone Billing and Virtual Terminal Services

Contact Axcess

Over 2000 active merchants on our platforms.


connected banks.


available currencies.


alternative payment methods.


different PCI Level 1 gateways

- In Relation to Merchant Support

"All I can say about the service, communication and technology the team at Axcess provide is that it is far and above anything I have ever experienced in card acquiring and needless to say, you will continue to be the only solution for us. We have been in online services for over 10 years and in that time we have come across our fair share of issues and problems that can happen in working in a cutting edge niche. Since we have been with Axcess we have had nothing but exemplary support and help in dealing with issues that arise from time to time and would whole heartedly support you guys with everyone we meet who ask about online payments (apart from our competitors).  Thank you!"

Online Merchant - UK
- In Relation to Merchant Support

"You have always been a massive help to myself and my staff, so once again on behalf of the entire company I’d like to extend my sincere gratitude for your time and effort."

Law Company - PPI and Claims
- In Relation to Integration Support

"I want to thank you for the very efficient way that you have handled this matter. You have been totally brilliant. I love dealing with Axcess - out of all the payment services providers we have been with, I have to say that you guys are the best for customer service."

Online Pharmacy
- In Relation to Management Information

"I've just had a look at the transaction analysis report and this is absolute gold for me. No acquirer ever provided me with a such complete analysis."

Online Dating Company

Get In Touch

If you require further information or would like to talk to us about opening a merchant account you can