Here you can read examples of the many success
stories we have made possible for our merchants.
High Chargeback Rates Merchant EH approached us four years ago. They were a claims company who couldn’t get an account because of their high chargeback rates. Although not a PPI company, they were tarred with the same brush by big banks. Axcess sourced an account for Merchant EH and helped rebuild their reputation. We achieved […]
Merchant DB came to Axcess three years ago. Their acquirer at the time had issued them with a closure notice due to excessively high chargeback rates. The acquirer had also listed the merchant on MATCH and VMAS (lists that banks use to blacklist companies). Axcess Merchant Services were able to find a new acquirer that […]
Merchant PA came to Axcess three years ago. As a payday loan broker, they were having a difficult time because to their excessive decline rates. For two consecutive months, Merchant PA had breached the chargeback thresholds and was facing large fines from card schemes. We were able to work with Merchant PA to understand their […]
Merchant FS is a white label online dating platform. Before having an account with Axcess, they had chargeback levels over threshold and were facing possible termination from their incumbent acquiring bank. Axcess were able to arrange a new facility for them and bring their values in line with the card schemes thresholds that changed over […]
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"All I can say about the service, communication and technology the team at Axcess provide is that it is far and above anything I have ever experienced in card acquiring and needless to say, you will continue to be the only solution for us. We have been in online services for over 10 years and in that time we have come across our fair share of issues and problems that can happen in working in a cutting edge niche. Since we have been with Axcess we have had nothing but exemplary support and help in dealing with issues that arise from time to time and would whole heartedly support you guys with everyone we meet who ask about online payments (apart from our competitors). Thank you!"
"You have always been a massive help to myself and my staff, so once again on behalf of the entire company I’d like to extend my sincere gratitude for your time and effort."
"I want to thank you for the very efficient way that you have handled this matter. You have been totally brilliant. I love dealing with Axcess - out of all the payment services providers we have been with, I have to say that you guys are the best for customer service."
"I've just had a look at the transaction analysis report and this is absolute gold for me. No acquirer ever provided me with a such complete analysis."