How your Axcess account manager can help your business

As we move into 2023, it’s crucial to ensure your finances are in check and you’re prepared for the year to come. The best way to do that is by utilising the support of your Axcess Account Manager. Our Axcess team has gained an enviable reputation for providing reliable and effective payment solutions for the more discerning business owner. With this, your Account Manager provides effective assistance that is fundamental to the upkeep and organisation of your account, and ultimately the success of your business.

Decline analysis

Firstly, your Axcess Account Manager will provide detailed decline analysis, where they look at what you can do to minimise declines. For example, account updater programs and recurring payment indicators. Alongside this, your Account Manager will offer day to day decline support, where they can highlight why a transaction has declined and what you and the cardholder can to rectify the situation.

Reconciliation and settlement support

Your Axcess Account Manager provides ongoing reconciliation and settlement support. This helps you reconcile your business and manage your daily operation efficiently, cost-effectively, and in a timely manner. Your Account Manager will help you resolve any discrepancies you may have discovered and review all business transactions.

Identifying additional payment methods and tools that can benefit your business

From recurring payments and multi-currency processing to telephone and virtual terminals, your Account Manager will identify new and innovative payment methods that will benefit your business.

Chargeback support

A chargeback is a transaction reversal made to dispute a card transaction and secure a refund for the purchase. Your Account Manager will provide full chargeback support by helping you submit your defences and evidence, providing support on how to manage your chargebacks and ensure none are missed.

Account upkeep

Finally, your Axcess Account Manager will assist with the day-to-day upkeep of your account. Ensuring your account is maintained well is key to effective business, and your Account Manager will provide ongoing support to ensure you have the best tools possible for success! For example, if you change your bank account, want to add new currencies or need settlement support, your Axcess Account Manager will be on hand for valuable support.

Don’t just take our word for it!

“The account was handed over to me earlier this year and Chloe and Dan were introduced to me as my go to contacts. 

I’ve always found the team to be very helpful with quick responses. They keep me informed with regular updates and have always been on the end of a call or email.

We look forward to working with Axcess on future integration.”

  • Betting/Gambling Merchant, UK

Overall, by utilising your experienced, knowledgeable Account Manager through Axcess Merchant Services, you’re unlocking a whole new world of financial insight that will benefit you and your customers alike. Take control of your finances in 2023, browse our services and get in touch today.

If your business is searching for a merchant account solution...

call us on +44 (0)113 819 7156 or send a message and we’ll be in touch as soon as possible.