The travel industry can handle a little turbulence, but the checkout experience is one area where smooth sailing truly matters. Travellers expect booking a trip to be a seamless step in their journey, not a source of frustration.

Customers often face hurdles at the checkout, from declined cards to complex international transactions and tricky currency conversions, which often disrupt their experience. 

Friction points within your customers’ payment experience are not just inconvenient but can directly affect your business. A failed transaction can lead to abandoned bookings and lost revenue, while frustrated travellers look elsewhere.

The solution lies in tailored payment solutions designed specifically to support the travel industry. By simplifying cross-border payments, reducing transaction failures, and supporting multiple currencies, these solutions help businesses remove friction at checkout, turning a potential point of abandonment into a smooth step in the journey for travellers and a reliable revenue stream for merchants.

Why booking isn’t always smooth sailing

In the dynamic world of travel, even the smoothest journeys can hit turbulence at checkout. Online bookings can often face challenges that can disrupt both travellers and merchants.

Multiple currencies and conversion complexities 

Travel merchants often cater to customers across the globe, involving the handling of multiple currencies. This introduces various complexities such as fluctuations in exchange rates, hidden fees, and the need for real-time currency conversion, which can complicate the payment process.

Fraud risks and security concerns 

The travel industry is often a prime target for fraudulent activities due to high-value transactions and delayed fulfilment periods. Without robust fraud prevention solutions, travel merchants are vulnerable to chargebacks, unauthorised transactions and reduced revenue. 

Declined transactions and payment failures 

Declined transactions within the travel industry can happen for multiple reasons, such as insufficient funds, risk parameters, or technical glitches. Payment failures can be frustrating for customers, but they can also result in lost revenue for merchants in the travel industry.

Streamlining the checkout journey

Merchants in the travel industry can streamline the checkout process and increase bookings by adopting payment solutions tailored to the industry’s specific challenges.

Multi-currency processing solutions 

Whether you’re expanding into new markets or serving international travellers, having the right payment solution is key to boosting your conversions and creating a seamless customer experience.

With support for 179+ currencies, travel merchants can allow customers to pay in their preferred currency, building trust with local customers, minimising cross-border costs, and unlocking their global potential. A payment solution tailored to global travellers ensures your business can confidently meet demand wherever your customers are booking from.

Advanced fraud protection 

Fraud is a persistent challenge in the travel industry, where high-value transactions and delayed fulfilment periods make travel merchants a prime target. Without robust protection, merchants in the travel industry risk chargebacks, unauthorised transactions, and lost revenue, which can damage trust with customers.

Implementing advanced fraud prevention solutions allows travel merchants to safeguard both themselves and their customers. By proactively addressing fraud, travel merchants can maintain a secure, seamless payment experience that keeps travellers confident and willing to book again.

Intelligent recovery for failed payments 

Failed payments in the travel sector can often cause frustration and derail the booking process. Reducing the number of payment failures is key for merchants in the travel industry is key to protecting conversions and delivering a seamless booking experience.

With smart retries, travel merchants can recover failed transactions in real-time, keeping customers on track and bookings secured.

Turn your challenges into opportunities

While payment hurdles can cause friction in your booking experience, the right payment solutions can turn these challenges into opportunities to create a smoother journey and build customer trust and loyalty.

By addressing these pain points, you can ensure smoother transactions, reducing operational headaches from disputes or declines while also driving more bookings, strengthening customer trust, and improving cash flow management.

Ready to empower your travel business?

With Axcess Merchant Services, our payment solutions are designed to cater to the different needs of the travel supply chain. From airlines and tour operators to booking platforms and accommodation providers, we provide tools that make transactions seamless, secure and efficient. 

Our payment solutions support multiple currencies, protect against fraud, and offer smart recovery for failed payments, ensuring that both merchants and travellers enjoy a smoother, more reliable booking experience.

By streamlining the payment process, we support travel merchants to increase conversions, build customer loyalty, and optimise cash show across their operations.

Get in touch with our team to learn more.