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The Payments Systems Regulator (PSR) has asked for banks to fight payment scams, after having received many complaints of fraud and convincing scams which have cost customers millions. The PSR responded to a series of complaints from consumer advocacy group Which?. The group concluded that banks are not sufficiently responsible in protecting their customers.

The PSR insists that banks need to be more diligent in identify specific frauds, as well as regulate their practice standards for handling them. They have also advocated for the collection of more data on scams. While the PSR stopped short of advising banks to compensate customers, it has urged them to improve their safeguarding against fraud. This included a suggestion that they incorporate Confirmation of Payee (CoP).

How push fraud works

“Push” fraud refers to certain types of banking fraud where the victim is convinced to pay a wrong recipient. A 2016 article by The Guardian reported that banking scams “push up UK financial fraud by more than 25%”.[1] Financial Fraud Action (FFA), which conducts official investigations and reports, stated that this was common with regards to online banking fraud: “In some cases, an individual may be duped by a criminal into making a fraudulent money transfer themselves.” [2]

What you can do?

With vigilance and the correct safeguards in place, you can protect your business and personal finances from fraud. Below, you can see the advice provided by The Telegraph in regards to safeguarding one’s personal finances from fraud. [3]

Telegraph scam warnings

Where your business is concerned, further vigilance and tighter safeguarding is required. It may be necessary to implement a purpose built anti-fraud suite into your business model.

Axcess anti-fraud and security

As PCI requirements change, so do criminals’ methods of defrauding merchants of goods and services. At Axcess, we have decades’ of experience in fraud monitoring and prevention. Our solutions work, and we have dedicated staff that can assist in tailoring integrated fraud-prevention technology to suit your business needs.

We are dedicated to protecting our merchants from fraud, regardless of industry sector or risk.

To find out more about Axcess’ fraud prevention services, click here or get in touch with us via our contact form.








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