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Revealed: The Payments Trends To Watch Out For In 2021

The ever-changing landscape of technology has led to the world of payments being revolutionised in recent years. Payments, both online and in-person on the high street have changed irreversibility over the past 24 months. The pandemic has expedited the transition to digital payments, with this highlighting an increasing demand from consumers for payments to be frictionless, instant and secure.

To help you stay on top of the world of payments, the experts at Axcess Merchant Services have put together our list of the payment trends to look out for in 2021 – and how they could change the world as you know it.


User Experience 

With the vast majority of consumers previously purchasing from brick-and-mortar websites, many have now been channelled into ecommerce by the brands they love. Many consumers have embraced the change and have no desire to go back to brick-and-mortar stores.

This leaves an emphasis on merchants like us to ensure that the customer journey is as user friendly as possible offering the best possible checkout experience. Checkout optimisation is a key factor for merchants, key considerations such as mobile optimisation, sleek design, and plenty of payment options.


Strong Customer Authentication – 3DS2

The hot topic of 2021 is the new PSD2 regulations with merchants now required to offer strong customer authentication. Part of this initiative is the new 3D secure version 2, which is where consumers must provide a secondary form of authentication. In most circumstances, this would be a code delivered via SMS to guarantee the authenticity of the payment. This is another step in the right direction to ensure that payments are more secure.

The added benefit of 3DS2 being that it the technology provides a most seamless user experience, helping to reduce check out times and cart abandonment issues.


Alterative Payment Methods – APMs

In the new digital world of E-wallets and instant payment methods, the necessity for APMs is ever increasing with large tech companies such as Amazon, Apple and Google all wanting a piece of the action. APM’s have particularly gained traction in developing jurisdictions, making it essential for a global-focused merchant such as Axcess Merchant Services to offer a host of different payment options at their checkout.

The Pandemic has also played a hand in speeding up the transition to E-wallets such as Google Pay and Apple Pay with safety-concerned consumers opting for the contactless alternative.


If you want know even more about the world of payments, make sure to bookmark our Knowledge Hub, a bank of resources to help you navigate one of the world’s fastest changing industries. If you’re looking merchant account solution to fit your business, get in touch with the team to discuss how we can help.

If your business is searching for a merchant account solution...

call us on +44 (0)113 819 7156 or send a message and we’ll be in touch as soon as possible.


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- In Relation to Merchant Support

"All I can say about the service, communication and technology the team at Axcess provide is that it is far and above anything I have ever experienced in card acquiring and needless to say, you will continue to be the only solution for us. We have been in online services for over 10 years and in that time we have come across our fair share of issues and problems that can happen in working in a cutting edge niche. Since we have been with Axcess we have had nothing but exemplary support and help in dealing with issues that arise from time to time and would whole heartedly support you guys with everyone we meet who ask about online payments (apart from our competitors).  Thank you!"

Online Merchant - UK
- In Relation to Merchant Support

"You have always been a massive help to myself and my staff, so once again on behalf of the entire company I’d like to extend my sincere gratitude for your time and effort."

Law Company - PPI and Claims
- In Relation to Integration Support

"I want to thank you for the very efficient way that you have handled this matter. You have been totally brilliant. I love dealing with Axcess - out of all the payment services providers we have been with, I have to say that you guys are the best for customer service."

Online Pharmacy
- In Relation to Management Information

"I've just had a look at the transaction analysis report and this is absolute gold for me. No acquirer ever provided me with a such complete analysis."

Online Dating Company

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